Fraudsters frequently use tactics such as fake phone calls, texts and emails to obtain your information, perhaps claiming to represent your bank, your utility companies, or even the police. To maintain your personal and financial security, be sure to be on your guard for:
• Vishing: a telephone call from someone claiming to represent your bank, intended to coerce you into sending your money to another account or handing over cash/cards.
• Phishing: an email, which looks like it’s from us, designed to trick you into providing personal and financial information.
• Smishing (SMS phishing): a text message, which looks like it is from us, designed to trick you into providing personal and financial information by calling a number or clicking a link.
• Be wary of unsolicited requests for your personal information, such as usernames, passwords or bank details.
• If a phone call seems suspicious, don’t be afraid to hang up and call your bank on a known number – use a different phone line where possible.
• If an email looks suspicious, do not click on links or download documents.
• If you have suspicions regarding a text message claiming to be from the bank, call your bank on a known number to check before acting on it.